Club Playbook: Three Steps to Cold Calling Success (ft. Jason Bay of Outbound Squad)
Nov 13, 2023
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Jason Bay, sales expert and founder of Outbound Squad, shares three steps to cold calling success. He discusses the importance of a permission-based opener, focusing on prospects' top of mind concerns, and finding problems to solve. He also emphasizes the need to be assumptive when scheduling the next meeting. The podcast covers the significance of the first 60 seconds of a cold call, creating interest without immediate pitching, and securing the meeting with triple confirmation.
Open a Cold Call with a permission-based opener to get prospects to opt into talking to you.
Hook prospects into scheduling the next meeting by finding problems you can solve.
Deep dives
Increasing Cold Calling Success Rates
Cold calling has an average success rate of 1.48%, but world-class sales professionals can increase it to over 30%. The first 60 seconds of a cold call are crucial, and a permission-based opener is recommended to earn more time. Avoid conversation-stopping approaches that focus on talking about yourself. Instead, use openers like asking if the prospect would like to opt in and participate in the call. The second part is the hook, where the goal is to find problems and create urgency. By asking context-rich questions about common problems, you can engage the prospect and generate interest in scheduling a meeting. Lastly, when wrapping up the call, a power move is to be the one to say goodbye. Recap what the prospect has said, share a relevant customer story, and triple confirm the meeting by getting the prospect to accept the calendar invite, reminding them of the agenda, and confirming communication for the day before the meeting.
The Importance of the First 60 Seconds
The first 60 seconds of a cold call are where most reps fail. By using a permission-based opener and avoiding a pitch, you can earn more time and engage the prospect. Conversation-stopping approaches, such as talking about yourself or asking about the prospect's day, should be avoided. Instead, a pattern interrupt with a permission-based opener is recommended. This asks the prospect if they would like to opt in and participate in the call, reframing the cold call as a conversation starter.
The Hook: Finding Problems and Creating Urgency
The hook is the middle part of the cold call where you aim to find problems and create urgency. By asking context-rich questions, known as question stacking, you can uncover common problems and demonstrate competence and credibility. The questions should address common problems the prospect is likely facing with their current solution. These pointed yet open-ended questions make it easier for the prospect to engage and share relevant information, increasing the likelihood of scheduling a meeting.
Open a Cold Call with a permission-based opener to get prospects to opt into talking to you. Your tone of voice is key because it’s hard to hang up on a genuinely nice person.
Go for the reverse pitch by sharing what is top of mind for their peers. Start with what is relevant to them, not what you’re trying to accomplish.
Hook prospects into scheduling the next meeting by finding problems you can solve. Start with the problems they share with their peers.
If you know the prospect is a good fit, don’t ask if they want that next meeting at the end of the call. Be assumptive and roll right into scheduling.
PATH TO PRESIDENT’S CLUB
Founder & CEO @ Outbound Squad
Owner @ Jason Bay Consulting
Director of Marketing @ Chamber DS, Inc.
Marketing Director & Corporate Sales Trainer @ National Services Group, Inc.