This Working Life Can I give you some feedback?
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Jul 4, 2025 Roisin McCann, a facilitator specializing in leadership capacity and feedback culture, joins James Donald, a senior lecturer in management at the University of Sydney, for an insightful discussion. They delve into the emotional reactions tied to feedback and the importance of delivering it effectively to improve performance. The conversation shifts to modern feedback methods, emphasizing trust and meaningful dialogue. They introduce the SBI model for clear communication and explore the innovative Feed Forward approach that focuses on actionable insights for future growth.
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Feedback's Positive Impact at Work
- Feedback at work helps people feel noticed, valued, and builds their skills.
- It improves work performance, productivity, and overall engagement in a trustworthy way.
Coaching Approach to Feedback
- Use a coaching approach to feedback: guide people to their own insights and celebrate what they did well.
- Frequent, specific, trustworthy feedback promotes internal motivation and skill development.
Feedback Fail Early On
- Early in her career, Roisin gave numerical feedback without conversation which upset a colleague.
- She learned to avoid numeric ratings and prioritize context and dialogue when giving feedback.