Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) How Dell Consolidated 800 AI Projects into 4 Scalable Enterprise Platforms
Nov 10, 2025
Doug Schmitt, President of Dell Technologies Services and CIO of Dell, dives into the impressive transformation of 800 AI initiatives into four scalable platforms that drive efficiency across coding, service, supply chain, and sales. He emphasizes viewing AI as both a tech and business model disruptor. Doug also discusses Dell's 'customer zero' strategy for rapid testing, agentic AI's potential to streamline operations, and the importance of a company-wide structure for implementing successful AI experiments. The future looks bright with innovations in physical AI and robotics!
AI Snips
Chapters
Books
Transcript
Episode notes
From 800 Projects To Four Platforms
- Doug describes consolidating about 800 AI projects into four enterprise platforms to scale impact across Dell.
- He explains the platforms target coding, services (NestBestAction), supply chain, and sales chat to reach thousands of users.
Platformization Enables Rapid Scale
- Dell prioritized platformization so a single AI capability could serve tens of thousands of employees.
- Platform design keeps flexibility so Dell can pivot quickly as AI evolves.
Centralize Service Data For Faster Fixes
- Do centralize service knowledge, telemetry, and knowledge articles into a single platform to speed resolutions.
- Reuse those learnings by feeding results back to product teams to improve products rapidly.
