Why Holding Both CIO and Services Roles Matters

What does it take to scale AI from 800 siloed experiments into enterprise-wide impact?

Doug Schmitt, President of Dell Technologies Services and CIO of Dell, joins Peter High to unpack the company’s enterprise AI playbook—a journey from fragmented innovation to four scalable platforms used across software development, customer service, supply chain, and sales.

Highlights from this episode:

• How Dell consolidated 800 AI initiatives into 4 core platforms
• Why Doug sees AI as both tech and business model disruption
• The “customer zero” approach to testing and learning at speed
• Agentic AI examples in field service and internal ops
• How Dell’s AI factory enables rapid experimentation across 3,000+ customers