Doug Schmitt

President of Dell Technologies Services and Chief Information Officer of Dell; leads the company's technology investments and enterprise AI adoption, and oversees services delivery and global operations.

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Nov 10, 2025 • 25min

How Dell Consolidated 800 AI Projects into 4 Scalable Enterprise Platforms

Doug Schmitt, President of Dell Technologies Services and CIO of Dell, dives into the impressive transformation of 800 AI initiatives into four scalable platforms that drive efficiency across coding, service, supply chain, and sales. He emphasizes viewing AI as both a tech and business model disruptor. Doug also discusses Dell's 'customer zero' strategy for rapid testing, agentic AI's potential to streamline operations, and the importance of a company-wide structure for implementing successful AI experiments. The future looks bright with innovations in physical AI and robotics!

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