Exploring how marketers could revolutionize learning and development with a focus on user experience. Discussing parallels between marketing and learning, challenges with multiple platforms, and optimizing strategies for engagement and content based on data analytics.
Enhancing user navigation and simplifying content access for learners is crucial for improving user experience in L&D.
Aligning L&D functions with business goals requires evaluating tech effectiveness, collaborating with sales, and restructuring team dynamics.
Deep dives
Key Point 1: Understanding the User Experience
Improving the user experience by simplifying how users find and interact with learning content was highlighted as a crucial step. By focusing on the user journey and questioning the relevance of existing processes and elements, such as multiple learning platforms and unclear navigation, the podcast emphasized the importance of enhancing user navigation and reducing cognitive load for learners.
Key Point 2: Assessing the Tech Landscape and User Needs
Conducting a thorough examination of the current tech landscape and its effectiveness in meeting user and business needs was emphasized. Evaluating the ROI of existing strategies and tactics, collaborating with sales teams to understand customer perspectives, and consulting HR to align learning offerings with audience expectations were highlighted as essential steps in aligning L&D functions with business goals.
Key Point 3: Building a Strategic Team Structure
Focusing on restructuring the L&D team to align with business goals and shifting from content creation to enhancing learning engagement through marketing and communication strategies was discussed. Emphasizing the importance of breaking down artificial team silos, promoting collaboration, and ensuring all team members work towards a unified strategy and purpose to maximize learning effectiveness.
Key Point 4: Establishing Continuous Strategy Evaluation
Highlighting the need for continuous strategy evaluation, the podcast discussed the importance of conducting regular pulse checks to ensure alignment with business objectives, audience needs, and technological advancements. Emphasizing the adaptive nature of strategies to accommodate changing demographics and business dynamics, the podcast underscored the importance of ongoing reflection and adjustment to maintain learning efficacy.
Han and Ash often offer up a lot of criticism for how things are done in L&D. So could they do it better? This episode the ladies examine what they'd do in a senior L&D role, using their marketing brains. Very interesting chat indeed.