The Home Service Expert Podcast KPI Growth Strategies to Scale Your Business from the Ground Up
Jul 28, 2023
Tom Peregrino, President of Service Nation, with over 25 years of experience in the home service industry, discusses KPIs, recruitment strategies, contractors, and the importance of managing numbers and taking action in scaling your business. He also talks about his journey from sales to company ownership, leadership style and growth strategies, understanding personality traits and using assessment tools, reaching out and connecting with others, and a discussion on the story of Abraham and Sarah.
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KPI-Driven Business
- Run your business through KPIs, as they don't lie and provide an objective measure of performance.
- Use KPIs at high, departmental, and individual levels for comprehensive tracking.
Lead-Employee Balancing Act
- Home service businesses often face a constant struggle between needing more leads and needing more skilled employees.
- Rarely is there a perfect balance between lead flow and workforce capacity.
Key Performance Indicators (KPIs)
- Prioritize net profit by examining overhead, gross margins, and individual KPIs.
- Address owner mindset issues related to pricing, purchasing, and staff compensation.