Daily Dental Podcast 730. The 3 Communication Habits That Build Real Trust
Dec 3, 2025
Dr. Killeen highlights the impact of three key communication habits on patient trust and team dynamics. Simple scripts help reduce stress and ensure consistent messaging. Leading with empathy allows patients to feel valued and understood. Additionally, prompt responses build trust and showcase professionalism. These small communication shifts can lead to significant improvements in practice relationships and overall success.
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Use Short Shared Scripts
- Use short, shared scripts for common patient interactions to reduce stress and increase consistency.
- Review phone scripts like insurance questions so conversations follow a predictable, calm path.
Lead With Empathy Phrases
- Add short empathy statements like "I can see why that would be frustrating" into case presentations and team conversations.
- Use these phrases to make patients feel heard and to build immediate rapport.
Trust Beats Technology
- Patients accept treatment because they trust you, not because of flashy technology or imaging.
- Trust grows when you show understanding, which makes you seem human rather than purely clinical.
