Recap: scripts, empathy, speed

In Episode 5 of our Charlie Munger-inspired series, Dr. Killeen explores the three communication concepts that quietly drive better patient relationships and stronger teams. From using simple scripts to reduce stress, to leading with empathy, to why speed in response builds instant credibility, this episode offers an easy, relaxed look at how small shifts in communication can create big wins in trust, case acceptance, and team harmony. Simple ideas, real impact.