BizDev Mastermind Podcast How To Make Maintenance a Strength of your PM Business (or outsource it) with Tom Van Waelem and Diego Alatorre of Cavalry Works
May 22, 2025
Tom Van Waelem and Diego Alatorre from Cavalry Works bring a wealth of expertise to the table. They discuss innovative strategies for streamlining maintenance in property management, including the advantages of outsourcing versus internal teams. The duo emphasizes the importance of proactive communication and meticulous documentation to enhance tenant satisfaction and reduce liability. They also break down key performance indicators that can transform a maintenance department from a burden into a powerful asset.
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Pre-Make Ready Scheduling
- Start make ready prep as soon as you get tenant notice, about a month before move-out.
- Coordinate inspections and vendor estimates immediately after move-out to avoid delays.
Pros and Cons of Internal Techs
- Internal techs offer quicker response, cost savings, and tenant relationship building.
- But managing them can be inefficient and they can't handle specialized licensed work.
Position Yourself as Tenant Savior
- Treat tenants as if you're their savior by showing empathy and setting clear expectations.
- Ask for tenant feedback after service to improve satisfaction and encourage reviews.