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Unchurned - The No. 1 podcast for Customer Success

Aligning Customer Success Strategies to Exceed Customer Expectations ft. Sam Slevin (AlphaSense)

Dec 18, 2024
Sam Slevin, Global Senior VP of Customer Success at AlphaSense, shares insights on aligning customer success with client needs. He discusses the importance of strategic onboarding and mapping value over time to enhance customer experiences. The conversation delves into navigating global growth complexities and integrating AlphaSense's recent acquisition to boost content quality. Slevin emphasizes the need for tailored digital success approaches and highlights exciting job opportunities as the company expands.
26:17

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Sam Slevin emphasizes the importance of aligning customer success strategies with individual client needs to enhance onboarding experiences and ongoing support.
  • The integration of acquisitions like Tegas is crucial for expanding AlphaSense's capabilities and maintaining its competitive edge in delivering high-quality, reliable insights.

Deep dives

Understanding AlphaSense's Role in Decision-Making

AlphaSense is positioned as a tool designed to enhance decision-making for professionals involved in high-stakes financial activities, such as hedge fund analysts and competitive intelligence officers. The platform aggregates a vast array of high-value documents, including earnings calls and industry news, enabling users to synthesize information that would otherwise take countless hours to analyze. By employing advanced AI technologies, AlphaSense helps clients navigate vast amounts of data to confidently make multi-million dollar decisions. This approach not only streamlines access to critical insights but also reduces uncertainty in high-pressure business environments.

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