Aligning Customer Success Strategies to Exceed Customer Expectations ft. Sam Slevin (AlphaSense)

#updateai #customersuccess #saas #business

Sam Slevin, Global Senior Vice President Customer Success at AlphaSense joins ⁠⁠Josh Schachter, Founder & CEO of UpdateAI⁠⁠. Sam shares his expertise in aligning with customer needs through strategic onboarding, mapping value over time, and navigating the complexities of global growth. The episode also explores the integration of AlphaSense's recent acquisition and the importance of digital success in reaching diverse personas.

Timestamps

0:00 - Preview & Intros

1:51- Overview of AlphaSense

6:35 - Value is greater than price

8:42 - Onboarding is an experience

9:55 - Aligning services and solutions to customer requirements

14:25 - Acquisition & Integration

19:20 - Tailoring Digital Success approaches based on customer profiles

25:02 - Hiring Alert

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👉 Follow the podcast

Youtube: https://youtu.be/JprAz-o-dWk

Apple Podcast: https://apple.co/3dfWXmD

Spotify: https://spoti.fi/3KD3Ehl

👉 Connect with the guest

Sam Slevin: https://www.linkedin.com/in/sam-slevin-9b2ba21b/

👉 Connect with hosts

Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/

Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/

Josh Schachter: https://www.linkedin.com/in/jschachter/

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Unchurned is presented by UpdateAI

About UpdateAI

At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.