Explore the intriguing difference between complexity and complication through captivating metaphors like mayonnaise and iconic structures. Discover how real-world project management can become unpredictable and why understanding these nuances is vital. The conversation highlights Boeing's design challenges, emphasizing safety vs. cost. Learn strategies for effective problem-solving, collaboration, and bridging divides in high-stakes environments. The importance of assessing past experiences in tackling new complexities rounds out an insightful discussion.
Understanding the distinction between complicated and complex tasks is essential for accurately categorizing projects and addressing their unique challenges.
Adopting dynamic strategies and collaborative decision-making fosters effective progress amidst differing opinions, enhancing teamwork and project outcomes.
Deep dives
Understanding Complicated vs. Complex
The discussion highlights the distinction between complicated and complex tasks, illustrating the difference through the examples of building a standard house versus constructing the Sydney Opera House. Complicated tasks are characterized by their order; they can often be solved using established methods and expert knowledge, making them knowable and predictable. Complex tasks, on the other hand, involve elements of unpredictability and uncertainty, growing from the intertwining of numerous variables. This foundational understanding is crucial for appropriately categorizing projects to effectively address their unique challenges.
The Kenevan Framework Application
The Kenevan framework provides a valuable tool for understanding different domains of tasks, differentiating between clear, complicated, complex, and chaotic categories. Each category dictates a specific approach: clear tasks can rely on established processes, complicated tasks require expert analysis, complex tasks demand probing and sensing responses, and chaotic tasks necessitate immediate action. The podcast emphasizes that often projects will not fit neatly into one category, but rather consist of aspects that span multiple domains. Recognizing this allows teams to adopt dynamic strategies that can better manage varying levels of complexity across a project.
Navigating Uncertainties in Projects
The conversation discusses the inherent uncertainties in projects, where the unknowns increase complexity. For instance, while building a house, unforeseen challenges can arise, such as discovering archaeological sites that require expert intervention. To mitigate risks associated with these uncertainties, builders may proactively engage experts like archaeologists before digging. This foresight can transform a potentially chaotic situation into a more controlled process, illustrating the necessity of adopting strategies that aim to make unpredictable aspects less so rather than attempting to predict them outright.
Common Ground and Decision-Making
An important insight is presented regarding collaboration and decision-making in the face of differing opinions on how to approach problems. The idea of finding common ground can facilitate progress; establishing shared objectives allows teams to move forward when directly conflicting views exist. This method emphasizes the need for decomposing projects into manageable elements, assessing which aspects can be confidently handled based on past experience. Implementing this approach not only clarifies project complexities but also aids in effective teamwork, ultimately leading to more successful project outcomes.
"We often give building a house as an example of something in the complicated sphere. But then we talked in recent episodes about the nightmare build of the Sydney Opera House – that was complex, but people were treating it like it was complicated. What's the difference? What makes one complicated and one complex? Is it a sliding scale from one to the other? How do you know which realm you're in?"
This broad question comes up a lot when people encounter complexity.
Hello again, Cynefin
The phase shift from complicated to complex
You're not "in" any domain: instead, you decompose a project or situation into smaller chunks, distribute those chunks into domains, and then you can use applicable methods
Then your job is to move those chunks from one domain to another – like constraining something complex and unpredictable so you can make it more predictable for you
Estimating Complexity by Liz Keogh: have you done this before?
Light switches vs electricity substations vs energy markets vs power failures.
Fun with etymology
"An aeroplane is complicated; a mayonnaise is complex"
The role of connectedness
Global warming and a social ice age
Many folks are intuitively good at handling complexity without knowing all the words and that's OK
Processes and procedures to make things less unpredictable ... until they stop working
Methods to achieve the liminal complex to complicated phase shift
A Simon Wardley example of waste in an organisation
The surface layer of a thing is not necessarily everything that thing does
Boeing and the slip over the cliff from Clear to Chaos
Chesterton's aeroplane seat
Seeds vs Soil
The liminal complicated zone where experts disagree and people have Opinions.
If there's disagreement about an element of a project, decompose it until the disagreement goes away
Is there always a level of decomposition where you stop disagreeing?
Football example ...
Jefferson Fisher's courtroom example ...
The move into Aporia and the EU Field Guide for Managing Complexity