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Navigating Complexity vs. Complication
This chapter explores the critical differences between complexity and complication, using engaging metaphors like mayonnaise and bramble bushes to illustrate their characteristics. It examines how organizations must adapt to unpredictable social dynamics and the pitfalls of outdated processes, while emphasizing the need for flexibility in navigating complexities. The discussion highlights the balance between human interactions and technological solutions, cautioning against the risks of oversimplification.