Taking Decisive Action in a Crisis

Gautam Mukunda, a research fellow at the Harvard Kennedy School of Government, delves into Cynthia Carroll's groundbreaking leadership decisions at Anglo American. He discusses her unprecedented choice to suspend operations at a South African platinum mine to prioritize worker safety, a move that significantly altered the company's culture. Mukunda highlights the challenges faced in the mining industry, including navigating ethics, safety, and workforce diversity, illustrating the profound impact of decisive action in times of crisis.