Navigating High-Stakes Decisions During a Crisis

Cynthia Carroll was only a few months into leading the global mining firm Anglo American when she suspended operations in their South African platinum mine. She was concerned about worker fatalities there. But it was an unprecedented move, and it came at a huge cost for the company. Harvard Kennedy School of Government research fellow Gautam Mukunda explains how Carroll used that temporary shutdown to make changes to the company culture at Anglo American.