In this episode, we dive deep into the world of customer retention with the legendary Greg Daines, also known as "The Churn Doctor." 🌟 With years of experience as a SaaS CEO and customer success leader, Greg shares actionable strategies, shocking insights from his research, and practical tips to reduce churn and drive measurable results. 🎯 Topics Covered: - Why customer satisfaction alone doesn’t guarantee retention - The surprising truth about the correlation (or lack thereof) between NPS and customer retention - The #1 predictor of long-term customer loyalty: Measurable Results - Why showing even bad results can build stronger client relationships - Early warning indicators to spot churn risks before they arise - Practical steps to shorten the time-to-value and boost adoption

🚨 Key Takeaway:

Customers don’t leave because they’re unhappy—they leave when they don’t see results. Learn how to focus on results-driven strategies that create lifelong customer bonds. 📚 Don’t miss Greg’s eBooks: 23 Ways to Reduce Churn - https://www.gregdaines.com/ebooks

The Churn Guide - https://www.gregdaines.com/guide-to-churn 💡 Get More Insights: 👉 Visit Greg's website for the CRS (Customer Results Strategy) Guide - https://www.gregdaines.com/crs-download 👉 Watch now to transform how you approach churn reduction and customer success! ✅ Subscribe for More: Stay tuned for more expert advice, actionable tips, and inspiring stories. Connect with Us: Greg Daines - https://www.linkedin.com/in/gregdaines/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow Us on Social Media: Instagram: @cstalkspodcast TikTok: @customer.success6 Want to learn to level up your Persuasion skills in an ethical way? Go to the link below and receive a SPECIAL DISCOUNT from $897 to only $???: https://cialdini.com/persuasion-power-course-for-dentistry/special-offer?via-rr=OA54EGAO We're expanding to Latin America! Check out Customer Success Talks Latin America, our Spanish version of the show. Find the links in the description below. Spotify - https://open.spotify.com/episode/5R8kF7Yt0VbvNS1Wz06bmEsi=zshhJqR9RDevDal5GluZ0Q Youtube - https://www.youtube.com/channel/UC11VRvlLrv3r46TaUr0zFlA