Join Greg Daines, a SaaS CEO and renowned churn reduction expert, as he uncovers secrets to retaining customers. He reveals why simple satisfaction isn't enough to prevent churn, emphasizing that measurable results are key. Discover surprising truths about NPS and its weak correlation with retention. Learn how to identify early signs of churn and accelerate customer onboarding for quick wins. Greg’s insights show that even bad results can foster loyalty, making this a must-listen for anyone in customer success!