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5min chapter
The Secrets to Reducing Churn with Greg Daines
Customer Success Talks
Challenging the Satisfaction Myth: The True Key to Retention
This chapter explores the misconceptions about customer satisfaction and retention, arguing that satisfaction alone does not prevent churn. It emphasizes the importance of delivering measurable results for customers, revealing that positive outcomes are the key to maintaining customer loyalty.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode