How to Use Passive Data to Enhance Manager Effectiveness (an Interview with Catherine Coppinger)

Apr 23, 2024

Catherine Coppinger, Head of Customer Insights at Worklytics, dives into the complex evolution of managerial roles in a post-pandemic world. She discusses how hybrid work models have shifted expectations and the importance of utilizing passive data to enhance manager effectiveness. Catherine reveals insights on team communication frequency and the impact of manager network density on performance. She emphasizes ethical data use while exploring optimal team sizes and strategies to strengthen managerial practices in today's workplace.

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INSIGHT

Scheduled One-on-Ones Boost Support

Effective managers have regular, scheduled one-on-one meetings every one to two weeks to support their employees.
Messaging employees outside normal work hours increases stress and decreases perceptions of support.

INSIGHT

Manager Networks Enable Team Success

Managers' network density is crucial to effectively support and sponsor their teams.
Remote work tends to shrink managers' networks, making in-person interaction valuable for collaboration.

INSIGHT

Delayering Raises Manager Burnout Risk

Delayering reduces management layers but increases manager direct reports, raising burnout risk.
Large teams make it challenging for managers to adequately support all direct reports.

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What constitutes an effective manager today?

Worklytics’ research found that the role of the manager has changed exponentially since pre-pandemic. With the rise of hybrid models and distributed teams, greater employee expectations and the need to integrate new technologies – these significant shifts in the workplace are all making the role of managers more complex.

To discuss these shifting dynamics, in this episode of the Digital HR Leaders podcast, host David Green is joined by Catherine Coppinger, Head of Customer Insights at Worklytics. Together, they delve into Worklytics’ latest findings on manager effectiveness, revealing some surprising insights that challenge the traditional views of management.

Topics covered in the discussion include:

How the role of managers has evolved post-pandemic due to hybrid work models, distributed teams, greater employee expectations and new technology integrations
Explanation of what passive data is and how it can be utilised to assess manager effectiveness from workplace tools
Analysis of how a manager’s network density affects the effectiveness of hybrid and return-to-office strategies
Insights into the optimal frequency of communication between managers and their remote or hybrid team members
Examination of the effects of delayering trends in large organisations on manager and organisational effectiveness
Exploration of the best team size for maximising managerial effectiveness based on recent research findings
Discussion on the ethical considerations in using passive data to inform business and HR strategies

For anyone interested in understanding and enhancing team dynamics and manager effectiveness through data, this episode is for you.

Support from this podcast comes from Worklytics, a people-centric analytics solution that combines passive listening with Organisational Network Analysis (ONA) to help you understand how work is getting done.

Curious to see how it works? Worklytics is offering a free Collaboration Analysis to the first 10 qualified companies who express interest by clicking on the following link: www.worklytics.co/DigitalHRLeaders

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