Examining how individuals treat people in service industry, emphasizing the importance of respect and eye contact. Debate on calling servers by name, sensitivity towards being called by name. Prank involving a famous person and reminiscing about 'Save by the Bell'. Importance of treating people in service roles with kindness and purpose of Jocko Underground podcast.
Treating people in the service industry with respect and kindness can result in better treatment and a more positive experience overall.
Genuine connections with others, such as using someone's name, can enhance interactions and create a more positive experience.
Deep dives
Treating People in the Service Industry
One of the main topics discussed in this podcast is how to treat people in the service industry. The hosts, Jocko and Echo, draw from Echo's experience as a former bouncer to explore different ways people are treated in the service industry. They discuss examples of both positive and negative treatment, highlighting the importance of treating service workers with respect and kindness. They emphasize that being nice to people in service roles can result in better treatment and a more positive experience overall.
The Impact of Genuine Connection
Another key point discussed in the podcast is the significance of genuine connections with others. The hosts specifically talk about the effect of looking someone in the eyes and using their name during conversations. They mention various scenarios, such as waitstaff at a restaurant, where using someone's name can either enhance or hinder their interaction. They explain that a genuine connection, built on a deeper relationship beyond transactional exchanges, can make the use of someone's name more meaningful and create a more positive experience for both parties involved.
Kindness and Respect in Various Settings
The hosts also touch upon the importance of kindness and respect in various settings outside of the service industry. They mention observing instances where people display hostility towards flight attendants, TSA agents, store employees, and others. They reinforce the idea that being kind and respectful to these individuals is crucial, as they are simply doing their job and deserve to be treated with decency. The hosts emphasize that treating all individuals with respect can lead to better interactions and a more positive environment.