Construction Genius From Superhero to System Builder: The Key to Leading a Scalable Company
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Nov 11, 2025 In this engaging conversation, George Pesansky, a business process improvement specialist and author of Superperformance, discusses how to transform hero culture into scalable systems. He emphasizes the importance of timely communication, detailing effective strategies for bad-news reporting. George introduces the What–Why–How framework to aid in defining outcomes and clarifying priorities. He also explores root causes of success, the Four M's for analyzing challenges, and the concept of the Golden Hour for standardizing wins, offering practical insights for leaders ready to foster sustainable growth.
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Replace Capes With Simple Processes
- Build simple, repeatable processes that reduce dependence on superhero individuals.
- Train leaders to focus on prevention and coordination, not daily firefighting.
What–Why–How Order Wins
- Define outcomes first, then explain why they matter, and only then worry about the how.
- When teams know the what and why, creative and effective hows emerge naturally.
Keep Asking Why To Find Systemic Causes
- Keep asking why until you reach a systematic or latent root cause, not just the immediate symptom.
- Fix latent causes (e.g., lack of preventative maintenance) to stop repeated failures and hidden costs.
