George Pesansky

In this engaging conversation, George Pesansky, a business process improvement specialist and author of Superperformance, discusses how to transform hero culture into scalable systems. He emphasizes the importance of timely communication, detailing effective strategies for bad-news reporting. George introduces the What–Why–How framework to aid in defining outcomes and clarifying priorities. He also explores root causes of success, the Four M's for analyzing challenges, and the concept of the Golden Hour for standardizing wins, offering practical insights for leaders ready to foster sustainable growth.