The Game Changing Attorney Podcast with Michael Mogill

417. The Secret to Building a Brand People Love with Steve Carse

15 snips
Nov 25, 2025
Steve Carse, founder of King of Pops and author of 'Work Is Fun,' shares his journey from a single cart to a beloved brand. He emphasizes that true differentiation stems from curiosity and community connection. Steve reflects on overcoming early doubts, transforming challenges during COVID into new opportunities, and the importance of a strong culture in scaling. He also highlights the unique aspects of hiring enthusiastic team members and creating shared experiences to foster engagement. Plus, parenting reshaped his leadership approach and connection with customers.
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ANECDOTE

Humble Start With A Push Cart

  • Steve started King of Pops with $7,000 and a single push cart because he couldn't afford a shop.
  • The cart constraint became an advantage and defined the brand's early identity.
INSIGHT

Differentiate Through Flavor Curation

  • Standing out with adventurous flavors helped differentiate King of Pops from supermarket offerings.
  • They balanced adventurous and familiar flavors after customer feedback to broaden appeal.
INSIGHT

Process And Sourcing Build Durable Advantage

  • Product quality, sourcing, and process created a defensible artisan advantage at scale.
  • Small-batch technique and process choices (like fast freezing) improved texture and taste.
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