Psychology at Work | Career Success, Leadership, Communication Skills 34. Mastering Difficult Conversations with Viral Sensation & Trial Lawyer, Jefferson Fisher
Mar 19, 2025
Jefferson Fisher, a trial lawyer and viral communication expert, shares his strategic insights on mastering difficult conversations. He reveals how to communicate assertively without offending, and what to say when someone takes credit for your work. Jefferson discusses his three-part communication framework: say it with control, confidence, and connection. He also provides tactics for delivering bad news and emphasizes the importance of emotional intelligence and active listening in navigating professional dialogues.
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First Car Video
- Jefferson Fisher's first car video was about arguing like a lawyer.
- The fifth video in the series went viral, leading to his widespread recognition.
Conversation Rules
- Structure conversations with three rules: control, confidence, and connection.
- Control yourself, speak with confidence, and aim to connect with the other person.
Never Win an Argument
- Avoid trying to "win" arguments; focus on understanding.
- Shift your focus from winning to achieving conversational goals and upholding your values.
