Psychology at Work | Career Success, Leadership, Communication Skills cover image

34. Mastering Difficult Conversations with Viral Sensation & Trial Lawyer, Jefferson Fisher

Psychology at Work | Career Success, Leadership, Communication Skills

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Navigating Difficult Conversations

This chapter explores the distinction between conversational goals and values, emphasizing their role in effectively handling workplace discussions. It provides strategies for managing emotions, employing assertive communication, and using self-talk to maintain a calm perspective. By framing disagreements as differing approaches and focusing on intrinsic values like transparency, individuals can improve dialogue and foster understanding in challenging conversations.

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