Daybreak cover image

Daybreak

India's only listed credit-card company is a revolving door of embattled CEOs

Mar 25, 2025
SBI Cards is facing a tumultuous leadership landscape, with new CEO Salila Pande stepping into a challenging environment. Frequent CEO changes have led to employee dissatisfaction and instability. The company struggles with declining market performance, despite the booming credit card sector. Shifting workplace cultures and increased governance from the State Bank of India complicate matters further. The stability of the workforce hangs in the balance as the company navigates these deep-rooted issues.
11:55

Podcast summary created with Snipd AI

Quick takeaways

  • SBI Cards struggles with leadership instability, as new CEOs are appointed every two years, causing confusion and lack of strategic consistency.
  • The shift from a collaborative to a top-down operational structure has alienated employees, leading to frustration and increased attrition rates.

Deep dives

Leadership Challenges at SBI Cards

SBI Cards is facing significant leadership challenges, particularly with the high turnover rate of its CEOs, who are appointed every two years. This recurring change creates confusion and instability within the organization, as new leaders often lack specific experience in the credit card industry. For instance, each CEO must navigate a steep learning curve before their tenure ends, which hampers strategic consistency and innovation. The disparity in salaries between top executives and employees exacerbates discontent, as many employees earn more than their CEO, leading to tension within the company.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode