Dental Unfiltered Episode 67 - Introducing Management Unfiltered w/ Zach Shelley
Feb 27, 2025
Zach Shelley, a former professional skateboarder turned dental practice manager, dives into the vital yet often overlooked role of practice managers in dentistry. He shares anecdotes from his career journey, stressing the importance of effective communication between dentists and managers. Topics include building collaborative relationships, the significance of investing in education, and strategies for fostering a positive practice culture. Zach emphasizes trust and mutual respect as foundational elements for enhancing practice efficiency and team dynamics.
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From Skateboards to Spreadsheets
- Zach Shelley transitioned from professional skateboarding to dental office management.
- A dentist, overwhelmed running a large practice, recruited him.
Manager's View vs. Dentist's View
- Office managers often have a better grasp of the entire practice than the dentists do.
- Dentists may over-rely on managers without fully understanding the manager's role.
Early Relationship Building
- Start building a strong dentist-office manager relationship from day one.
- Have regular meetings, discuss expectations, and address challenges openly.