DEO's Growth Secrets Podcast for Dental Organizations 255: How Dental Practices Unlock 30% More Revenue Through Revenue Cycle Management
Dec 30, 2025
Nina Lewis, the Vice President of Revenue Cycle Management at SupportDDS, brings over 25 years of dental experience to the conversation. She discusses how many dental practices struggle with cash flow due to overlooked revenue cycle issues after patient visits. Nina highlights the misleading nature of aging accounts receivable, shares a real case of payment delays due to EFT changes, and explains how SupportDDS helps practices optimize their collections. She also touches on best practices for integrating virtual RCM teams and the vital role of KPIs in maintaining financial health.
AI Snips
Chapters
Transcript
Episode notes
Over-90 Aging Reveals Hidden Problems
- Over-90 AR reveals operational gaps that total AR masks.
- Track reasons inside over-90 to fix front-end processes and prevent repeat issues.
EFT Toggle Created Major Payment Delays
- A client had thousands of dollars stuck because staff kept toggling EFT enrollment.
- Re-enrolling for EFTs freed significant dollars after resolving internal miscommunication.
Set Clear KPIs And Weekly Touchpoints
- Define the role and KPIs before launching an RCM team member contract.
- Hold weekly touchpoints to review trends, outcomes, and suggested operational fixes.