Marcel Henriquez, Managing Director at Red Data Solutions, and Andrew Herd, Senior Knowledge Management Engineer at the European Space Agency, dive into the fascinating world of digital twins. They explore how digital representations can enhance knowledge retention and operational efficiency within organizations. The conversation touches on ethical concerns surrounding digital avatars and the importance of personalization in AI. They also discuss data mapping innovations and the future of audio processing in podcasting, emphasizing a thoughtful, incremental approach to technological advancement.
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insights INSIGHT
Art vs. Process
Andrew Herd suggests Edwin's podcasting approach is both an art and a process.
He questions if it can be scientifically replicated or if it's purely stylistic.
insights INSIGHT
Contextual Awareness
Clark, an AI system, uses user profiles (name, job, etc.) to provide relevant information.
This allows it to anticipate and answer unasked questions.
question_answer ANECDOTE
Glossary Usage
Edwin uses glossaries to clarify word meanings and ensure everyone is on the same page.
This practice stems from his military background where glossaries were essential for clear communication.
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Marcel Henriquez – Red Data Solutions.
We specialize in combining (unstructured) data from multiple sources to provide insights. With the recent developments in AI, this capability is increasingly the base on which these new KM developments are built. We are mainly focused on getting as much data as possible and structuring it to make it work for the required application. On several occasions we team up with other companies specializing in Knowledge Graph systems and conversational chatbots.
I am our companies first contact for clients, new and existing, and I am the first to work out requirements with the client team. This is very deliberate, because I do not want technology to limit the question when the client does not yet know what they want exactly. When we have a solution on paper, that is the moment I shift to my technical experience and start working out how the solution on paper can be transformed into working software.
#knowledgemanagement #KMsystems #dataprocessing #searchengines #onedatastoremultipleapplications #conversational_intelligence #natural_language_querying
https://www.researchgate.net/publication/373707915_CLARK_Building_Conversational_Intelligence_for_Knowledge_Management_in_the_Space_Domain
https://reddata.nl/cases/eglossary/ (dutch)
https://reddata.nl/cases/esa-taxonomy-tool/ (dutch)
Andrew Herd has 25 years of experience in the space domain, with the past decade as Senior Engineer for Corporate Knowledge Management at the European Space Agency (ESA).
He has led over 50 lesson capture and learning initiatives, managed knowledge for ESA's largest Directorate, and developed innovative Lessons Learned web and mobile applications. Andrew is a recognized thought leader with over 30 publications and has chaired international panels on lessons learned. He founded BraveLLAMA, dedicated to advancing knowledge management through enabling others to learn from experience, and launched #ExperienceXChange blog for this same purpose. His energies are currently dedicated towards leading a KMGN hosted project: KM Landscape@2025 – and for this he is grateful to all the co-creators, together with whom he is walking, talking and working.
Screen Shot of the CLARK System. Like Superman and CLARK Kent: CLARK allows you to transform your data into a super-power.