321. Keeping an Eye on Process Excellence with BCG

On this podcast, Brad Hairston talks with Stefan Hoffmann and Andreas Leitow from BCG who explain why process excellence is so critically important to surviving and thriving in the digital age.

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Here’s what we talked with Stefan and Andreas about: 

*Why process excellence should be a key focus for the C-level

*Moving from process tweaks to more holistic, end-to-end redesign

*Differentiating “good” versus “bad” processes

*Key challenges to improvements in process performance

*What a best-in-class approach to process improvement looks like

*The role of process mining and Gen AI in process excellence

*How workforces are equipped for new ways of working

*The long-term vision of process excellence and steps in that direction

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