The Heart of Healthcare | A Digital Health Podcast

The PillPack Founders Are Back for Round Two | Co-founder and Former CEO of PillPack TJ Parker

11 snips
Jun 23, 2025
In this engaging conversation, TJ Parker, a pharmacist and former CEO of PillPack, shares his journey from selling PillPack to Amazon for $1 billion to launching General Medicine. He discusses the challenges of pricing transparency in healthcare and the lessons learned from his PillPack experience. TJ emphasizes the importance of a seamless consumer journey in healthcare and his vision for innovative delivery models. He also dives into the challenges posed by Pharmacy Benefit Managers and his strategies for advocating consumer transparency.
Ask episode
AI Snips
Chapters
Books
Transcript
Episode notes
ANECDOTE

TJ's Pharmacy Childhood Insight

  • TJ Parker grew up working at his family's pharmacy and delivering medications, gaining firsthand insight into healthcare challenges.
  • He observed the widespread frustration with the complicated medication management and aimed to fix these issues.
INSIGHT

Healthcare Misses the Consumer

  • Healthcare is mostly designed to serve payers and clinicians, not the end users.
  • Prioritizing the customer's experience is essential to improving healthcare delivery.
INSIGHT

Misaligned Incentives Block Progress

  • Misaligned incentives, especially around pricing opacity, form the biggest barrier in healthcare today.
  • Technical and regulatory challenges persist but fixing pricing transparency is vital.
Get the Snipd Podcast app to discover more snips from this episode
Get the app