All In The Mind The skills supercommunicators use (and how you can learn them)
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Dec 21, 2024 
Charles Duhigg, a Pulitzer Prize-winning journalist and author of Super Communicators, dives into the art of effective communication. He shares insights on becoming a 'super communicator' through active listening and emotional awareness. Duhigg illustrates how asking deep questions can foster genuine connections. He recounts experiences from a former CIA agent, emphasizing authenticity in challenging conversations. The discussion also highlights techniques to bridge divides and create meaningful dialogues, showing that anyone can master these skills.
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Duhigg's Communication Journey
- Charles Duhigg, a Pulitzer Prize-winning journalist, assumed he was a great communicator.
- After becoming a manager, he realized his communication skills were lacking, hindering his ability to connect with his team.
Learnable Communication Skills
- Supercommunicators aren't born; they hone specific skills.
- These skills are learnable, enabling anyone to improve their communication.
Active Listening and Engagement
- Supercommunicators ask many questions and laugh to show engagement, not just at jokes.
- They demonstrate active listening through follow-up questions and "looping for understanding."
