All In The Mind
The skills supercommunicators use (and how you can learn them)
Dec 21, 2024
Charles Duhigg, a Pulitzer Prize-winning journalist and author of Super Communicators, dives into the art of effective communication. He shares insights on becoming a 'super communicator' through active listening and emotional awareness. Duhigg illustrates how asking deep questions can foster genuine connections. He recounts experiences from a former CIA agent, emphasizing authenticity in challenging conversations. The discussion also highlights techniques to bridge divides and create meaningful dialogues, showing that anyone can master these skills.
29:05
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Quick takeaways
- Super communicators utilize specific techniques, such as asking more profound questions, to create deeper and more engaging dialogues.
- Effective communication requires emotional awareness and adaptability to align with the conversation type and avoid misunderstandings.
Deep dives
The Realization of Ineffective Communication
Charles Duhigg, a Pulitzer Prize-winning journalist turned manager, faced challenges in communication when he took on a managerial role at the New York Times. Despite his background in effective communication, he found himself struggling to connect with his team and failing to understand the nuances of their conversations. This revelation led him to acknowledge that strong communication skills are not innate but rather a set of learnable techniques. His experiences prompted a deeper investigation into communication strategies and what makes certain individuals, termed 'super communicators,' particularly effective in bridging gaps in conversation.
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