The Realization of Ineffective Communication

Charles Duhigg, a Pulitzer Prize-winning journalist turned manager, faced challenges in communication when he took on a managerial role at the New York Times. Despite his background in effective communication, he found himself struggling to connect with his team and failing to understand the nuances of their conversations. This revelation led him to acknowledge that strong communication skills are not innate but rather a set of learnable techniques. His experiences prompted a deeper investigation into communication strategies and what makes certain individuals, termed 'super communicators,' particularly effective in bridging gaps in conversation.