The AI in Business Podcast GenAI, Trust and Talent in Modern Loss-Prevention - with Joe Troy of Amazon
4 snips
Aug 26, 2025 In this conversation, Joe Troy, Senior Manager of Site Risk at Amazon and AI expert, reveals how generative AI is revolutionizing loss prevention. He discusses the shift from traditional surveillance to supportive systems that enhance transparency and trust among employees. Joe highlights AI's ability to uncover hidden fraud patterns while underscoring the importance of human judgment. He advocates for a culture of mutual visibility, transforming risk management teams into trusted advisors, ultimately creating a more efficient and collaborative retail environment.
AI Snips
Chapters
Transcript
Episode notes
AI Finds Hidden Patterns
- Generative AI plus video spots patterns humans missed like organized fraud rings and duplicate refunds.
- Humans keep judgment to reduce false positives and improve system accuracy over time.
Build Mutual Visibility
- Build a culture of mutual visibility where teams feel seen, not watched.
- Share success stories and make tools that reduce frontline burden to drive adoption.
Convert Data Into Action
- Turn data into insight, then into action and alignment across the business.
- Use AI to address root causes like training gaps so employees feel supported not surveilled.