

How I Built Resilience: John Zimmer of Lyft
4 snips Sep 26, 2020
John Zimmer, co-founder of Lyft, shares insights on navigating the challenges of the pandemic. He discusses a dramatic 75% drop in rides and the company's strategic shift into bike and scooter rentals. Zimmer addresses the complex issue of driver classifications, debating whether they should be viewed as independent contractors or employees. He emphasizes resilience in leadership, innovative urban mobility solutions, and the balance between benefitting drivers while maintaining flexibility. Personal coping strategies for entrepreneurs also take center stage.
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Ridership Drop and Recovery
- Lyft ridership dropped 75% at the pandemic's peak.
- Ridership has since recovered to being down roughly 50%.
Balancing Stakeholder Needs
- Balance the needs of multiple groups: drivers, riders, employees, and investors.
- Make short-term decisions to preserve the company's long-term mission.
Changing Transportation Behaviors
- The pandemic has changed transportation behaviors.
- People travel less and have concerns about health safety in shared rides.