3 Customer Journey Mistakes to Avoid

Apr 29, 2024

Learn about the 3 biggest mistakes in the customer journey, focusing on creating trust and security. Discover how to combat the zone of doubt, prioritize customer needs, and simplify tasks to ensure customer success. Join the Relationships Beat Algorithms Alliance for support and explore the transformative power of 'Stillness Is the Key' by Ryan Holiday.

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Introduction

00:00 • 4min

Importance of Timely and Effective Communication in Customer Journeys

04:16 • 2min

Customer Journey Mistakes and Solutions

06:33 • 7min

Understanding Emotional Decision-Making in Customer Journeys

13:30 • 1min

Navigating Customer Journeys Successfully

14:59 • 6min

In today’s episode, you join George as he unveils the biggest 3 biggest mistakes when it comes to the customer journey. Say goodbye to cold, overwhelmed, or resistant customers by creating a journey that fosters trust and security.

Grab your earbuds and tune in to learn how…

Combat the zone of doubt by creating an environment where customers feel supported and empowered, maximizing their potential for success
Shift away from the inverse journey mentality by prioritizing the customer's needs and desires, enhancing their journey toward success
Prevent drowning the journey by simplifying tasks and breaking down the process into manageable steps, ensuring customers can progress smoothly toward their goals
Ensure customer satisfaction and success by prioritizing their safety, focusing on delivering tangible results, and breaking down the journey into achievable checkpoints

Press play on this episode as you learn how to avoid these 3 customer journey mistakes!

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We weren’t meant to do this alone… Whether it be business, relationships, or life. This is why this is an invitation for you…to join us inside the Relationships Beat Algorithms Alliance!!!

Click here for a summary of the Alliance because if you're coming here into the show notes, there's a good chance you already know! ;)

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Discover the transformative power with one of George’s top 10 books "Stillness Is the Key" by Ryan Holiday. In our fast-paced world, this book serves as a personal guide to navigating life's chaos, finding meaning, and achieving excellence. Shop here 📖

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Questions or comments about the episode? I’d love to hear from you! Send me a DM over on Instagram @itsgeorgebryant or pop on over to our free Facebook community, Relationship Beat Algorithms.

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What do we talk about in this episode?

00:00 Introduction: The Importance of Avoiding Customer Journey Mistakes
00:34 Unveiling the Triangle of Death: Common Customer Journey Mistakes
02:33 Mistake #1: The Zone of Doubt
06:48 Mistake #2: The Inverse Journey
11:52 Mistake #3: Drowning the Journey