2min chapter

The Mind Of George Show cover image

3 Customer Journey Mistakes to Avoid

The Mind Of George Show

CHAPTER

Importance of Timely and Effective Communication in Customer Journeys

This chapter stresses the significance of timely and effective communication with customers at key touchpoints, emphasizing how delays and disruptions can harm perception and trust. It underscores the consequences of failing to meet customer expectations and how it can impede success in interactions.

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