MIT Technology Review Narrated cover image

MIT Technology Review Narrated

It’s time to retire the term “user”

Aug 21, 2024
Taylor Majewski, an insightful writer, and Noa, a talented narrator, delve into the limitations of the term 'user' in technology. They critique its transactional nature, arguing it dehumanizes personal technological interactions. The discussion explores how language can shape our tech experiences and proposes alternatives like 'members' or 'patients' to reflect deeper relationships. Majewski and Noa highlight the importance of semantics in fostering a more human-centric approach in digital design.
13:32

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Quick takeaways

  • The term 'user' has become outdated and depersonalizing, as it neglects the deep, meaningful relationships people have with technology.
  • Shifting towards more human-centric terminology can enhance the user experience by fostering genuine interactions and collaboration with advanced technologies.

Deep dives

Evolving Terminology in Technology

The term 'user' has been a longstanding descriptor in technology, stemming from the 1950s mainframe era when individuals interacting with computers were merely seen as components within a system. This terminology has evolved alongside the widespread adoption of personal computers and the rise of the internet, yet it remains vague and transactional, often depersonalizing those who engage with technology. The lack of specificity inherent in the term allows for a corporate culture focused on metrics and growth rather than the nuanced relationships that exist between individuals and the technologies they use. As technology advances, there is a growing call among designers and technologists to replace 'user' with more accurate terms that reflect the deeper connections people have with products and services.

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