Dental Unfiltered Episode 161 - Management Unfiltered | How to Have Difficult Conversations
Jan 22, 2026
Kirk and Zach tackle the art of difficult workplace conversations without the drama. They emphasize the importance of approach, tone, and body language in shaping reactions. Real-world examples reveal how open communication can prevent conflict and foster a positive environment. Tips on public praise versus private correction help maintain team morale. The duo warns that an unapproachable demeanor can lead to a toxic culture, advocating for true open-door policies backed by action. Tune in for actionable insights and a dash of humor!
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Start Conversations With Soft Language
- Use soft language when requesting a conversation to avoid defensive reactions.
- Schedule a time and say, "I want to run something by you," instead of, "We need to talk."
Nonverbal Cues Shape Outcomes
- Body language and tone set the emotional frame of tough conversations more than words.
- Assume fear drives defensive posture and manage your nonverbal cues accordingly.
Debrief Every Difficult Conversation
- After each hard conversation, write what went well and what didn't to improve.
- Ask the team member for feedback to create a feedback loop and grow as a leader.