Brian Sierakowski, CEO of Bearmetrics after acquisition, shares challenges faced, making business more sellable, canceling subscriptions, managing expectations, career transitions, and running a business during uncertain times.
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Quick takeaways
Stepping into a leadership position in an acquired business comes with unique challenges of building trust and navigating existing team dynamics.
Making improvements and changes to an acquired business, such as pricing, marketing, sales, and product development, requires careful consideration and analysis.
Effective communication and managing perceptions are crucial in avoiding misunderstandings and addressing customer concerns, especially when it comes to subscription cancellations.
Deep dives
Experience of taking over an acquired business
Brian Zerakowski talks about his experience as the CEO of Permetrics, a bootstrap company that was acquired by a private equity firm. He discusses the challenges of building trust with the existing team and handling intense situations, such as economic downturns. He shares insights on how acquired businesses are run and how to make them more sellable. He also mentions the judgmental nature of the founder community.
Overview of Bearmetrics and Brian's journey
Brian provides an introduction to Bearmetrics, a SaaS analytics platform that helps businesses gain insights from their customer data. He shares his background as the founder of Team Password and his decision to sell the business. Brian then talks about his role as CEO of Bearmetrics and the various changes and improvements he made, including pricing, marketing, sales, and product development. He also discusses the challenges of stepping into a business that had been in motion for several years.
Reasons for leaving Bearmetrics and future plans
After successfully gaining valuable experience at Bearmetrics, Brian decided to move on to pursue new opportunities. He explores three potential paths: joining another private equity firm as CEO, joining a larger tech company to gain a different perspective, or starting something new. Each option comes with its own pros and cons, and Brian is currently exploring his options and considering future ventures while enjoying the process of building and launching new products.
Learning from Communication Mishaps
The podcast episode discusses the importance of effective communication and highlights the negative impact that poor communication can have on a business. The speaker reflects on a situation where communication regarding cancellation processes was mishandled, leading to frustration among customers. The main takeaway is the need for clear and timely communication to prevent misunderstandings and address customer concerns.
Perceptions, Expectations, and Lessons Learned
The podcast delves into the significance of managing perceptions and expectations within a community. It explores how public presence and communication can shape the way people interpret and react to business decisions. The speaker shares personal experiences of being in the spotlight and dealing with various reactions, from genuine concerns to people just seeking entertainment. The key insight is the importance of understanding audience perspectives and navigating the complex dynamics that come with public visibility.
Ever found yourself stepping into a role that you never expected you'd be in? That’s what my guest, Brian Sierakowski, did when he took over as CEO of Bearmetrics, a company that he had not founded, but was handed over to him after an acquisition by a private equity firm. Entering an existing team, dealing with the weight of expectations, and managing an already functioning business with its own culture and values, Brian's journey is a roller coaster of challenges and learnings that he’s eager to share with you today.