How to Be Awesome at Your Job 1094: How to Make Any Team Great with Steven Gaffney
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Sep 18, 2025 Steven Gaffney, CEO of the Steven Gaffney Company and expert on high-achieving teams, shares powerful insights from his latest study. He discusses the importance of accountability within teams and how high performers keep one another in check. Gaffney emphasizes creating emotional safety to encourage open communication and tackle tough issues. He also introduces his new AI-enabled program aimed at fostering team excellence, and offers practical hiring tips and a challenge to practice generosity in appreciation.
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Peer Accountability Drives Team Performance
- Great teams hold each other accountable, not just to the leader.
- Accountability that works when the boss is absent distinguishes high performers.
Make The Unsaid Explicit
- Get the unsaid said: surface recurring problems rather than letting them fester.
- Use constructive conversations to resolve behavior and process issues before they degrade teamwork.
Ask What's Different Next Time
- When promises repeatably break, ask 'What's going to be different?' to create ownership.
- Co-design accountability steps so you stop nagging and start collaborating.
