20Sales: Outbound Sales is Dead Today, Why Demand Generation Will Move Back Under Marketing, "Wisdom" that Everyone Needs to Unlearn About Sales & Why You Should Never Hire Someone You Do Not Know in Your First Five Hires with Brendon Cassidy
Mar 8, 2024
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Brendon Cassidy shares insights on the evolution of sales tactics, the importance of understanding customer psychology, and why outbound sales is broken today. He discusses the challenges of hiring the right sales team, mastering onboarding, and the influence of AI on sales development representatives.
Outbound sales is becoming obsolete with a shift towards demand generation under marketing.
Effective onboarding and measuring sales team performance are crucial for success in sales operations.
Deep dives
Traditional Video Creation vs. AI-Powered Synthesia
Creating video content has shifted towards efficiency and ease with tools like Synthesia, a fast-growing AI software on G2. Synthesia allows users to generate engaging, professional videos easily from a browser, replacing traditional methods that are time-consuming and costly. With features like script crafting in multiple languages and customizable AI avatars, the platform caters to diverse video creation needs, offering up to 90% time and cost savings for Fortune 100 companies.
Streamlining Company Spending with Airbase
Airbase addresses the challenges of managing company finances by streamlining processes related to expense approval and documentation. The software integrates procurement and payment procedures, simplifying invoice processing, expense reporting, and credit card transactions within enterprise systems. By replacing convoluted tools with a collaborative digital platform, Airbase aims to enhance cost control, compliance, and ease of use for employees, ultimately optimizing financial operations.
Efficient Spend Management with AI-Powered Brex
Brex offers an automated spend management solution that combines corporate card services, travel expense control, and bill payments on a single AI-driven platform. The software enhances operational efficiency and compliance across enterprises, freeing up managers and accountants for higher-value tasks. Trusted by industry leaders like DoorDash and Robinhood, Brex enables efficient spend management, boosting accuracy and speed while ensuring financial effectiveness.
Revolutionizing Sales Strategies with AI and Market Adaptation
Sales strategies are experiencing significant shifts, with a focus on adapting to new market dynamics and leveraging AI tools to enhance efficiency. Traditional outbound SDR models are evolving, potentially reverting back to marketing oversight with the integration of AI solutions. Embracing innovative approaches and agile responses to market changes are key priorities to succeed in the evolving sales landscape, aiming to align sales processes more closely with customer needs and industry trends.
Brendon Cassidy is one of the OG of enterprise sales of the last decade, having advised the likes of Gong.io, Pipedrive, Showpad. Previously Brendon was first Head of Sales at LinkedIn and VP of Sales at Talkdesk.
In Today's Episode with Brendon Cassidy We Discuss:
1. From Recruiter to Sales OG and Linkedin's First Head of Sales:
How did recruiting prepare Brendon for a career in sales?
What impact did the dot-com bubble burst have on his early career?
What does Brendon know now that he wishes he had known when he started his career in sales?
2. The Sales Playbook and Hiring The Team:
How does Brendon define the "sales playbook"?
Should the founder be the one to create and execute V1 of the playbook?
Should the first sales hire be a rep or a sales leader?
When is the right time to make that all-important first sales hire?
3. Why Discovery and Outbound Are Broken Today:
Why does Brendon feel discovery is useless in today’s sales process?
Why does Brendon believe outbound will move under the marketing function?
How does AI change the world of outbound sales?
Why will no great sales leaders join a company that doesn’t have an inbound machine?
4. How to Master Onboarding and Increase Sales Performance:
What is the right way to onboard new sales reps?
How quickly do you know if a sales rep is not good? What are the signs?
What is the right way to measure the effectiveness of sales teams today?
What are the biggest mistakes founders make in onboarding sales teams?
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