Car Dealership Guy Podcast Used Car Special: Winning Strategies w/ Pohanka and Scates | Daily Dealer Live
Dec 8, 2025
Tim Pohanka, Vice President of Pohanka Nissan Hyundai, shares insights on the no-appointment service model and how fixed operations can drive growth in dealerships. He highlights the importance of transparency through video multipoint inspections. Jeremy Scates, President of 111 Motor Cars, discusses his luxury-focused independent dealership, emphasizing a hospitality-driven approach and innovative inventory sourcing strategies. Both guests offer valuable advice for navigating today’s used car market while fostering community connections.
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No-Appointment Service Works With Clear Expectations
- Allow customers to drop into service without appointments and set clear expectations at arrival.
- Provide loaners, rideshares, or shuttle options and communicate busier-day timelines upfront.
Fixed Ops Is A Strategic Growth Engine
- Fixed ops drives long-term relationships and repeat sales beyond one transaction.
- Dealers who ignore service miss a primary profit and retention channel.
Train And Incentivize Service Advisors
- Treat service advisors as salespeople by training them with a sales-style manual.
- Align pay plans to incentivize advisors to talk customers through needed services and boost fixed-ops production.