In this enlightening discussion, Keith Ferrazzi, founder of Ferrazzi Greenlight and a bestselling author, shares invaluable insights on team resilience. He emphasizes the importance of empathy and humility within teams, advocating for a culture of asking for help. Ferrazzi highlights that resilient teams thrive on candor, encouraging open communication among members. He draws from powerful examples, including the role of leadership during crises, and offers actionable strategies to foster human connection and collaboration in the workplace.
35:00
forum Ask episode
web_stories AI Snips
view_agenda Chapters
menu_book Books
auto_awesome Transcript
info_circle Episode notes
question_answer ANECDOTE
Tilly Smith's Tsunami Story
Tilly Smith, a young girl, saved lives by recognizing tsunami signs.
Despite initial dismissal, her insistence led to evacuations and averted disaster.
insights INSIGHT
Co-elevation and Resilience
Resilient teams prioritize co-elevation and shared success.
They cultivate humility, vulnerability, and open communication about struggles.
volunteer_activism ADVICE
Cultivating Compassion
Create intentional time for connection and sharing, especially in remote/hybrid teams.
Use practices like energy check-ins and vulnerability sharing to build empathy.
Get the Snipd Podcast app to discover more snips from this episode
In this book, Keith Ferrazzi introduces the concept of co-elevation, a methodology that enables individuals to lead and drive change without needing formal authority. Ferrazzi argues that in today's fast-paced and globally distributed work environments, traditional chains of command and bureaucratic bottlenecks are inefficient. Instead, he advocates for building mutually beneficial relationships and committing to a shared mission to boost productivity, deepen commitment and engagement, and create a culture of trust and mutual accountability. The book draws on over a decade of research and Ferrazzi's extensive experience in helping CEOs and senior leaders build high-performing teams.
Competing in the New World of Work
How Radical Adaptability Separates the Best from the Rest
Keith Ferrazzi
This book, written by Keith Ferrazzi, Kian Gohar, and Noel Weyrich, provides a comprehensive roadmap for leaders to navigate the challenges and opportunities of the post-pandemic workplace. It emphasizes the importance of radical adaptability, collaboration, enterprise agile practices, team resilience, active foresight, and future-proofing business models. Based on a global research initiative involving thousands of executives and innovators, the book offers practical strategies and real-world examples to help organizations thrive in an era of rapid change.
Who's got your back
The Breakthrough Program to Build Deep, Trusting Relationships That Create Success--and Won't Let You Fail
Keith Ferrazzi
In this book, Keith Ferrazzi emphasizes the importance of creating an inner circle of 'lifeline relationships' – deep, close relationships with a few key trusted individuals who offer encouragement, feedback, and mutual support. Ferrazzi argues that success in any field requires a trusted team of advisors who can provide guidance and hold you accountable to achieving your goals. The book provides a step-by-step guide on how to master the mindsets necessary for building these relationships, overcome career-crippling habits, set powerful goals, and use 'sparring' as a tool for decision-making.
Never Eat Alone
And Other Secrets to Success, One Relationship at a Time
Keith Ferrazzi
In 'Never Eat Alone,' Keith Ferrazzi shares his insights on networking and relationship-building, emphasizing the importance of genuine connections and mutual success. The book outlines specific steps and an inner mindset for connecting with others, highlighting principles such as generosity, constant communication, and reciprocity without keeping score. Ferrazzi draws from his own experiences and those of highly connected individuals to provide practical advice on handling rejection, attending events, and maintaining long-lasting connections in both personal and professional settings.
Keith Ferrazzi: Competing in the New World of Work
Keith Ferrazzi is the founder and chairman of Ferrazzi Greenlight, a management consulting and coaching company that works to transform many of the largest organizations and governments in the world. A graduate of Harvard Business School, Keith rose to become the youngest chief marketing officer of a Fortune 500 company during his career at Deloitte and later became CMO and head of sales at Starwood Hotels.
He has contributed to Harvard Business Review, Forbes, Fortune, and The Wall Street Journal and is The New York Times number one bestselling author of Who’s Got Your Back, Never Eat Alone, and Leading Without Authority. He is the co-author with Kian Gohar and Noel Weyrich of Competing in the New World of Work: How Radical Adaptability Separates the Best from the Rest*.
In this conversation, Keith and I discuss what his team and him have learned from the most resilient teams they’ve supported. We explore some of the most useful strategies to build a more resilient team and highlight key actions that will help leaders and teams through challenging times.
Key Points
Resilient teams have compassion and empathy for each other. They show care through both success and failure.
Humility is the ability to ask for help. Resilient teams have a culture that supports and encourages this.
Many leaders espouse candor for their teams, but far less actually have teams with candor. Resilient teams speak truth — and it’s up to leaders to show them the way.
Resourceful teams develop solutions at a higher velocity. They use systems and structures to move past challenges and doubts more quickly.
Resources Mentioned
Competing in the New World of Work* by Keith Ferrazzi, Kian Gohar, and Noel Weyrich
7 Strategies to Build a More Resilient Team*
Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes
How Great Teams Find Purpose, with David Burkus (episode 481)
Leadership Means You Go First, with Keith Ferrazzi (episode 488)
How to Engage Remote Teams, with Tsedal Neeley (episode 537)
Discover More
Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Coaching for Leaders 
