572: The Key Indicators of Team Resilience, with Keith Ferrazzi

Mar 21, 2022

In this enlightening discussion, Keith Ferrazzi, founder of Ferrazzi Greenlight and a bestselling author, shares invaluable insights on team resilience. He emphasizes the importance of empathy and humility within teams, advocating for a culture of asking for help. Ferrazzi highlights that resilient teams thrive on candor, encouraging open communication among members. He draws from powerful examples, including the role of leadership during crises, and offers actionable strategies to foster human connection and collaboration in the workplace.

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ANECDOTE

Tilly Smith's Tsunami Story

Tilly Smith, a young girl, saved lives by recognizing tsunami signs.
Despite initial dismissal, her insistence led to evacuations and averted disaster.

INSIGHT

Co-elevation and Resilience

Resilient teams prioritize co-elevation and shared success.
They cultivate humility, vulnerability, and open communication about struggles.

ADVICE

Cultivating Compassion

Create intentional time for connection and sharing, especially in remote/hybrid teams.
Use practices like energy check-ins and vulnerability sharing to build empathy.

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Keith Ferrazzi: Competing in the New World of Work Keith Ferrazzi is the founder and chairman of Ferrazzi Greenlight, a management consulting and coaching company that works to transform many of the largest organizations and governments in the world. A graduate of Harvard Business School, Keith rose to become the youngest chief marketing officer of a Fortune 500 company during his career at Deloitte and later became CMO and head of sales at Starwood Hotels. He has contributed to Harvard Business Review, Forbes, Fortune, and The Wall Street Journal and is The New York Times number one bestselling author of Who’s Got Your Back, Never Eat Alone, and Leading Without Authority. He is the co-author with Kian Gohar and Noel Weyrich of Competing in the New World of Work: How Radical Adaptability Separates the Best from the Rest*. In this conversation, Keith and I discuss what his team and him have learned from the most resilient teams they’ve supported. We explore some of the most useful strategies to build a more resilient team and highlight key actions that will help leaders and teams through challenging times. Key Points Resilient teams have compassion and empathy for each other. They show care through both success and failure. Humility is the ability to ask for help. Resilient teams have a culture that supports and encourages this. Many leaders espouse candor for their teams, but far less actually have teams with candor. Resilient teams speak truth — and it’s up to leaders to show them the way. Resourceful teams develop solutions at a higher velocity. They use systems and structures to move past challenges and doubts more quickly. Resources Mentioned Competing in the New World of Work* by Keith Ferrazzi, Kian Gohar, and Noel Weyrich 7 Strategies to Build a More Resilient Team* Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How Great Teams Find Purpose, with David Burkus (episode 481) Leadership Means You Go First, with Keith Ferrazzi (episode 488) How to Engage Remote Teams, with Tsedal Neeley (episode 537) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.