The Agile Daily Standup - AgileDad
How Teams Handle Unplanned Work & Interruptions
Feb 20, 2024
Exploring strategies for managing interruptions effectively, different methods like ad hoc interruptions and dedicated sprints, importance of enhancing QA processes and fostering open communication with teams and clients for feedback.
10:34
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Quick takeaways
- Interruptions should be viewed as opportunities for improvement, reducing costs and stress levels.
- Effective interruption management methods include addressing urgent issues immediately and rotating team members for specific tasks.
Deep dives
Types of Interruptions and Opportunities
Interruptions are a common occurrence for all teams, and the key lies in how they are managed. The podcast emphasizes that interruptions should be seen as opportunities for product or service improvement rather than mere annoyances. By viewing interruptions in this light, teams can lessen their disruptive impacts and even reduce associated costs and stress levels. The episode provides examples of various interruptions like critical bugs, urgent requests from customers, technical support questions, and founder requests.
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