Looking to grow your towing business or break into the towing industry? In this episode, Jack Carr hosts Matt Saskin from East Coast Towing to explore proven towing business strategies, effective growth tactics, and the latest towing industry trends. Matt shares his unique journey from a tech background to becoming a successful towing company owner, covering topics like AI-powered call center solutions with Avoca, consensual vs. non-consensual towing, and much more.
In this in-depth conversation, we discuss how Matt has successfully optimized towing operations, scaled his towing business, and leveraged acquisitions to accelerate growth. They also analyze a towing business listing to reveal essential valuation tips and common pitfalls in buying towing companies. The episode concludes with a comprehensive look at the fragmented towing market and the potential for industry consolidation in the future.
Whether you're in the towing business, auto services, or any service business, this episode is a must-watch for business scaling, towing acquisitions, and operational optimization to ensure long-term business success.
🚨 In This Episode, We Cover:
🔹 How AI and Avoca are improving call center efficiency in towing
🔹 Consensual vs. non-consensual towing—what’s the difference?
🔹 Matt's transition from tech to towing and business ownership
🔹 Scaling a towing business and optimizing operations
🔹 The power of acquisitions in the towing industry
🔹 Analyzing a towing business listing—valuation and pitfalls
🔹 The future of the towing industry and consolidation trends
💼 Shoutout to Avoca AI!
Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.
🔗 Schedule a demo here
🚀 Huge Shoutout to SupplyHouse!
When it comes to fast turnaround times, SupplyHouse has our back! With 250,000+ SKUs covering plumbing, HVAC, and electrical, they make sure we get the right materials—fast and hassle-free.
💡Their Trademaster program offers free shipping, returns, and discounts, all with no membership fee. Use promo code SH5 for five percent off your first order— Code is valid through 9/30/2025.
🔗 Check them out & level up your supply game here
🎙️ Episode Host:
🗣️ Jack Carr – Follow on X: @TheHVACJack
🎙️ Episode Guest:
🗣️ Matthew Saskin
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#TowingBusiness #TowingIndustry #BusinessGrowth #TowingAcquisitions #AIinTowing #BusinessOptimization #ConsensualTowing #NonConsensualTowing #TowTrucks #HeavyDutyTowing #SmallBusiness #Entrepreneurship #AI #BusinessScaling #TowingMarket
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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
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Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast