Digital Transformation Podcast The Integration of AI with Human-Centered Communication
Nov 20, 2025
Glenda Kirby, Chief Customer Officer at Poppulo, specializes in merging AI with human-centered communication. In this discussion, she emphasizes the importance of rethinking processes to pair AI with human input for trust-building. Glenda warns against the risks of over-reliance on AI and advocates for maintaining human judgment. She shares actionable insights, including three key actions for leaders: keep humans involved, leverage AI analytics, and invest in training. The conversation underscores the need for continuous learning and personalization in fostering engagement.
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Reimagine Work Instead Of Layering Tools
- Thriving with AI requires reimagining processes, systems, and roles rather than simply adding tools on top of existing workflows.
- Pairing AI as an enabler with human judgment creates the right elevation to form trust and stronger connections across organizations.
Automate Low-Value Tasks, Preserve Human Touch
- Automate routine, low-value tasks so humans can preserve authenticity and build trust with stakeholders.
- Keep humans visible in communications to maintain belonging and connection while using AI for efficiency.
Treat AI As An Optimizer For People
- Be bold and curious: treat AI as an optimizer that enhances people rather than as a replacer of roles.
- Center AI initiatives on belonging and connection to ensure human needs remain primary.