Glenda Kirby

Glenda Kirby, Chief Customer Officer at Poppulo, specializes in merging AI with human-centered communication. In this discussion, she emphasizes the importance of rethinking processes to pair AI with human input for trust-building. Glenda warns against the risks of over-reliance on AI and advocates for maintaining human judgment. She shares actionable insights, including three key actions for leaders: keep humans involved, leverage AI analytics, and invest in training. The conversation underscores the need for continuous learning and personalization in fostering engagement.