The Future of Payments is Now: How Banks Can Keep Pace
Oct 12, 2023
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In this episode, Jon Budd and Dr. Jorge Jimenez, the CEO and president of Juniper Payments, discuss the challenges and opportunities in the payments industry. They highlight the importance of upgrading payment systems and collaborating with service providers. The podcast also explores the benefits of automation, cloud technology, and the rise of third-party payment solution providers. The guests express excitement about the future of payments, including wider availability of instant payments. They emphasize the importance of embracing change in the banking industry and highlight the role of third-party solution providers in facilitating adaptation.
The trend towards facilitating instant payments is growing globally, and the United States needs to catch up by upgrading capabilities and core processing systems to offer real-time payments and 24/7 services.
Financial institutions should prioritize user experience innovation and adapt to customer-centric trends such as easy and seamless account-to-account transfers, while also embracing open banking and collaborating with fintech companies to facilitate seamless payments and access new services.
Deep dives
The Evolving Payments Landscape
In this episode of Banking Transform, John Budd and Dr. Jorge Menet discuss the challenges and opportunities surrounding payments modernization. They highlight the trend towards facilitating instant payments, which originated in Europe and Latin America, and the need for the United States to catch up. The guests emphasize the importance of financial institutions upgrading their capabilities and core processing systems to offer real-time payments and 24/7 services. They also address the significance of automation and cloud technology in enabling future-ready payments and the role of open banking in facilitating innovation and collaboration.
The Value of Instant Payments
John Budd explains that the availability of instant payments can revolutionize transactions, providing a faster and more convenient experience for consumers. He discusses the current limitations and the need for financial institutions to upgrade their systems to support instant payments. By embracing cloud technology and automation, banks can enhance their ability to provide real-time transactions and improve efficiency. The guest highlights the importance of tackling security and fraud concerns when implementing instant payments, emphasizing the need for preventative technology and robust compliance measures.
Customer-Centric Trends in Payments
The guests emphasize the importance of customer-centric trends in payments. They highlight the growing demand for easy and seamless account-to-account transfers, both for peer-to-peer (P2P) and peer-to-business (P2B) transactions. They discuss the need for financial institutions to prioritize user experience innovation and provide solutions that meet consumers' expectations. The guests also highlight the potential benefits of open banking and the ability to access financial data through APIs. They recommend that financial institutions adapt to these trends to stay relevant and competitive.
Becoming Future-Ready
To become future-ready, financial institutions should plan ahead and budget for innovation in payments. They should focus on upgrading core processing systems and partnering with solution providers that can enable real-time and automated transactions. The guests emphasize the importance of collaborating with fintech companies and embracing open banking to facilitate seamless payments and access new services. They also recommend financial institutions to evaluate the adoption of instant payments and assess the demand from their customers. By staying proactive and investing in the right technology, banks can position themselves for success in the evolving payments landscape.
In this episode of Banking Transformed, we have the privilege of speaking with Jon Budd and Dr. Jorge Jimenez, the CEO and president of Juniper Payments (a PSCU Company).
The guests provide valuable insights into the evolving payments landscape, discussing the challenges and opportunities surrounding payments modernization and offering advice to financial institution leaders looking to navigate these changes successfully.
The episode also provides perspectives on the technologies and trends poised to shape the payments industry's future, from delivering instant payments to managing fraud and the potential of alternative payment options.
This episode of Banking Transformed Solutions is sponsored by Juniper Payments, a PSCU Company
PSCU, the nation’s premier payments CUSO and an integrated financial technology solutions provider, supports the success of more than 2,400 financial institutions and processes nearly 7.7 billion transactions annually. Committed to service excellence and focused on continuous innovation, PSCU enables credit unions to securely grow and meet evolving consumer demands.