Patty McCord, Former Chief Talent Officer at Netflix, discusses the importance of managers knowing what they need and HR understanding the business. They highlight the need to hire based on problem-solving skills and diversity, not just cultural fit. The chapter also explores the challenges of recruiting in different companies and the significance of data analysis and compensation during hiring.
Managers and HR should have constant communication to understand the needs, goals, and workings of the teams they support.
Focusing too much on cultural fit can lead to homogeneous teams and a lack of diverse perspectives.
Deep dives
Importance of HR and Managers Partnership
Managers and HR should have constant communication to understand the needs, goals, and workings of the teams they support. HR professionals should be immersed in the language of the teams to effectively anticipate and find great talent. By building a network and being proactive, they can have a pool of potential candidates ready when needed.
Challenging the Concept of Cultural Fit
Focusing too much on cultural fit can lead to homogeneous teams and a lack of diverse perspectives. Hiring should prioritize finding team members who can help achieve goals and solve problems, rather than seeking individuals who are similar to the existing team. By starting with the problem and the skills needed, companies can find people with different backgrounds and opinions who may bring unique solutions.
The Importance of Continuous Recruiting
Recruiting should be an ongoing process, even when there are no immediate job openings. Building and maintaining a network of potential candidates allows companies to be prepared and have options when a need arises. By consistently staying connected and actively seeking great talent, companies can be proactive instead of reactive in their hiring process.
Patty McCord, Netflix’s former Chief Talent Officer, sees hiring as constant matchmaking. Building a team of people that gets amazing work done, she says, requires managers to really know what they need, and for HR to actually understand the workings of the business. She says money should not be the reason someone leaves and that we should stop using words like “poaching” and “firing.” McCord is the author of “How to Hire,” in the January–February 2018 issue of Harvard Business Review.
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