Maxwell Leadership Executive Podcast #347: Firm Feedback with Jeff Hancher – Part 1
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Jun 5, 2025 In this discussion, leadership expert Jeff Hancher, author of 'Firm Feedback in a Fragile World', dives into the crucial art of delivering firm feedback. He emphasizes how honest conversations can transform teams and individual careers, sharing his own life-changing experience with tough leadership dialogue. Jeff outlines a practical framework for leaders, focusing on setting clear expectations, investing in their team's development, and maintaining accountability. He also examines the emotional challenges leaders face in delivering feedback, highlighting the importance of trust and supportive communication.
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Leadership Feedback Barriers
- Leaders often fail to give firm feedback due to fear and lack of skill.
- Delivering tough conversations as gifts rather than abuses drives leadership success.
Learning Leadership Through Journaling
- Jeff learned leadership by journaling failures and successes to avoid repeating mistakes.
- He combined ten years of notes into insights that shaped his leadership development approach.
Feedback Drives Engagement
- Lack of feedback contributes greatly to employee disengagement and costly turnover worldwide.
- Quality leadership feedback is the greatest retention and recruiting tool in organizations.
